Refund policy

Welcome to AeroRope™️ (“we”, “our”, “us”). This Return and Refund Policy explains how returns and refunds are handled when you purchase products or services from our website.


If you have any questions about this Return and Refund Policy, please contact us at info@aerorope.com.

 

 

1. Return Eligibility

We accept returns under the following conditions:


a. Product Condition

To be eligible for a return, the item must:

 

  • Be unused and in its original condition

  • Be returned in the original packaging

  • Not be damaged, worn, or altered

  • Include proof of purchase

 

b. Return Timeframe

Return requests must be submitted within 30 days of receiving the item, unless otherwise stated on the product page.

 

 

2. Non-Returnable Items

The following items are not eligible for return or refund:

 

  • Digital products or downloadable content

  • Customized or personalized items

  • Gift cards

  • Items marked as final sale

 


3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.


If approved, refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

 

 

4. Shipping Costs

Shipping costs are non-refundable.

If a return is approved, the cost of return shipping may be deducted from your refund unless the item was received damaged or incorrect.

 

 

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@aerorope.com with:

 

  • Your order number

  • Clear photos or videos showing the issue

 

We will review the case and provide a replacement or refund where applicable.

 

 

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. Exchange requests must be submitted within the return timeframe.


Please contact us at info@aerorope.com to request an exchange.

 

 

7. Late or Missing Refunds

If you have not received your refund:

 

  • Check your bank account again

  • Contact your credit card company or payment provider

  • Contact your bank, as processing times may vary

 

If you have completed all of the above and still have not received your refund, please contact us at info@aerorope.com.

 

 

8. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.


Once an order has been shipped, it cannot be canceled.

 

 

9. Changes to This Return and Refund Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.

 

 

10. Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us:

AeroRope™️

📧 Email: info@aerorope.com

 

 

By purchasing from our website and services, you agree to the terms of this Return and Refund Policy.